New Look. Same Trusted Care.

Important Update About Your Patient Statements

At Rice Community Health, we’re always looking for ways to improve your experience—from your time in our clinics to how you manage your medical bills at home. That’s why we’re excited to introduce a new, patient-friendly design for your billing statements!

This update applies to all statements from Rice Community Health, Sterling Family Care, and Lyons Family Care. While the care you receive from our providers hasn’t changed, your statements now reflect our commitment to clear, transparent communication.

Here’s What’s New:

Clear & Detailed Breakdown
Each statement now includes an easy-to-read summary of charges, payments, and insurance activity—making it simpler to understand exactly where your balance stands.

Standardized Format Across All Clinics
No matter which of our locations you visit, your statements will now follow the same format. It’s a consistent experience that helps you know what to expect every time.

Enhanced Transparency
We’ve improved the layout to give you a better picture of your account. More clarity, less confusion.

E-Statement Options
Go paperless! You can now opt in to receive your statements via email or text message—giving you quick, secure access anytime.

Access via Online Portal
Our new online portal allows you to view current and past statements, set up a payment plan, and make payments with ease.

Convenient Payment Options
We’ve made paying your bill even easier. With our new system, you can pay directly from your phone, tablet, or desktop—anytime, anywhere. Whether you prefer to pay in full or set up a payment plan, you have flexible options right at your fingertips.

Why This Matters

We believe your healthcare experience shouldn’t be complicated—especially when it comes to billing. These updates are designed to help you feel more informed, empowered, and supported every step of the way.

If you have any questions about your new statement or want help enrolling in e-statements, please don’t hesitate to reach out to our Billing Department at (620) 257-5173.

Thank you for being a valued part of the Rice Community Health System family.